Confirmation of order

We will send you an email with an order confirmation with payment instructions once you place your order. Endless supply of your installment, we will send you another email affirming your request is being handled.

We will get in touch with you on the off chance that we can not satisfy your request or on the other hand if there is an installment issue.

Confirmation of shipping

If your orders are in processing, they’ll ship in 24 to 48 hours. You’ll get a shipment confirmation email with an order tracking number, links for tracking your order, and how to get in touch.

A faulty or incorrect product

Any damaged or wrong products you get from Genericmedsstore Pharmacy will be replaced or refunded.

The customs department

Your local Customs treat our order as imported goods since we’re based in India. While Customs processes your order for customs formalities, there might be a delay.

Depending on the severity of the situation, this delay can range from a few days to 3 weeks before you are contacted.

Please allow extra time and order ahead so you won’t be inconvenienced during this phase.

What is the follow-through with guaranteeing a discount and return?

On the off chance that you have a record with us, you can return it and return any amount of money that is possible.

Go to the return and discount page, and you’ll see all your dropped orders that are currently inside the return and discount window.

When you check your discount esteem, you can affirm the return and discount once you observe the rules.

We also have a customer helpline number if you want to return and get a refund. Before confirming the order, our phone executive will check and verify all the details.

Return and refund duties of the customer

You want to figure out a couple of rules for returns and discounts that our organization sets if you need your discount back.

Let’s get to know them:

  • Providing a valid bank account number

You should give us your ledger subtleties. Confirm the record number and any remaining subtleties, and guarantee the record stays dynamic until we finish up the discount.

The refund amount won’t be credited if your account is dormant. The transfer will also be canceled if you give an invalid account number.

  • Avoiding using or tampering with the product

The medicine package may have been delivered to your house. However, the Genericmedsstore allows you to return and get a refund if you cancel your order.

However, if 7 days have gone by since you got the medicine package, you can not ask for a refund.

If you miss the 7-day cutoff time, you’ll as of now not be qualified for a discount or return.

Try not to mess with the medication bundle if you have proactively made a return and discount request. Break the seal on lotions and ointments and don’t open medicine sachets.

  • Returns, refunds, and order changes

Genericmedsstore sends an email to customers when they place an order that confirms an order. The email shows that the request is being handled and will be transported in no time. Once you place the order, you’ll get another email within 24 hours that confirms your order.

Any issues with the payment, like a non-completion, are addressed in an email to the client.

Genericmedsstore offers a 100% money-back guarantee or reshipment of the products you ordered if your order does not arrive within 28 days.

We will transport you another bundle or discount you on the off chance that your request doesn’t appear or is harmed on the way.

Assuming a thing or things are gotten back to us due to rebelliousness issues with your nation’s import regulations and customs guidelines, we will discount 100 percent.

In the case of partial orders, Genericmedsstore charges according to what the client gets. The entire cycle from putting in a request to it arriving at your doorstep takes around 20 to 30 days.

  • Reshipping lost orders

Lost orders are reshipped or refunded by Genericmedsstore. You need to let customer care know if there is a delay within 8 weeks of the order being shipped.

Reports made within 8 weeks will not be accepted or refunded. We refund or reship lost orders as soon as we hear about them.

To replace an order made to Genericmedsstore, you need to meet these conditions:

Delivery takes more than 7 days from what was mentioned in the shipping details.

You’re right about the shipping date.

Orders shipped to the wrong address are charged for the replacement policy.